hai77's Privacy Policy

hai77 collects various types of information for the purpose of providing its services. The different categories of information collected are described in detail below:

A Personal Identification Information

At the time of registration, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only individuals 21+ may register)
• Valid email address
• Bangladeshi mobile number (for verification)
• National ID or passport number (for KYC verification)

B Financial Information

We collect limited financial information for the purpose of processing transactions, such as:

• bKash, Nagad, or Rocket mobile banking number (the full number is not stored)
• Bank account information (for withdrawals)
• Deposit and withdrawal history

hai77 never stores your full bank card number or PIN.

C Technical and Usage Information

When you use our platform, the following information is collected automatically:

• IP address and device identification information
• Browser type and operating system
• Duration of time on site and pages visited
• Cookie and session information
• Gaming activity logs

hai77 uses collected information only for the following lawful purposes:

3.1 Account Management

Your personal information is used to create, manage, and secure your account. This includes identity verification, login security, and the account recovery process.

3.2 Financial Transaction Processing

Information required to correctly complete all financial transactions, including deposits (minimum ৳100) and withdrawals (minimum ৳800), is used for this purpose. Transaction history is stored securely in the user's account.

3.3 Customer Service

Our 24/7 live chat support team may access information related to your account in order to resolve your issues quickly. This access is fully secure and controlled.

3.4 Ensuring Responsible Gaming

By analyzing gaming activity data, we identify risks of excessive play and alert the user when necessary. This is an important part of our responsible gaming policy.

3.5 Technical Improvement and Security

Technical information is used to improve platform performance, prevent fraudulent activity, and maintain system security.

3.6 Communication and Promotions

With your consent, we may send important updates, bonus offers, and promotional information to your email. You may unsubscribe from these communications at any time.

hai77 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the necessary information is shared with selected trusted partners for the purpose of payment processing, cybersecurity, and technical services. These partners are required to comply with the terms of our privacy policy.

4.2 Legal Obligations

If disclosure of information is required under applicable Bangladeshi law by order of a competent authority or court directive, we will be obligated to do so. In such cases, every effort will be made to notify you to the extent possible.

4.3 Fraud Prevention

In cases of suspected fraudulent activity or money laundering, we may provide relevant information to the appropriate authorities. This is essential to protect the interests of all users.

4.4 Consent-Based Sharing

Outside of the cases mentioned above, we will never share your information with third parties without your prior consent.

hai77 uses cookies and similar technologies to improve the user experience on the website.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the platform, such as maintaining login sessions, security verification, and saving language preferences. Disabling these cookies will prevent the site from working properly.

5.2 Analytics Cookies

Analytics cookies are used to review site usage and improve our services. The data collected remains anonymous and cannot be used to identify individuals personally.

5.3 Cookie Control

You can control or disable cookies by changing your browser settings. However, this may limit some functionality of the platform.

hai77 follows industry-standard security practices to keep your personal information safe:

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored.
• Two-Step Verification: Two-step verification is available to add an extra layer of security to your account.
• Regular Security Audits: Regular audits are conducted to identify security vulnerabilities in the platform.
• Restricted Access Controls: Only authorized staff can access user information.
• Data Backup: Regular backups are kept in a secure location to reduce the risk of data loss.

While we strive to ensure the highest level of security, no digital system is completely free of risk. If you notice any suspicious activity, contact us immediately at [email protected].

As a hai77 user, you have the following rights over your own information:

7.1 Right to Access Information

You may request a copy of the information we hold about you at any time. We will fulfill this request within a reasonable timeframe.

7.2 Right to Correct Information

If there is any incorrect or outdated information in your account, you may request that it be corrected. Some corrections may require identity verification.

7.3 Right to Delete Information

You may request the deletion of your personal information by closing your account. However, in cases of legal obligations or ongoing disputes, some information may need to be retained for a specified period.

7.4 Right to Opt Out of Promotional Communications

You may unsubscribe from marketing emails at any time. However, it is not possible to stop important account-related messages.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our 24/7 live chat support or send an email to [email protected]. We will aim to respond to your request within 7 business days.

hai77 does not retain your information longer than necessary. The general policy is outlined below:

• Information from active accounts is retained until the account is closed.
• Financial transaction records are retained as required by law.
• Most personal information is securely deleted after an account is closed.
• Information related to disputes or legal proceedings may be retained until the matter is resolved.

hai77 is a platform strictly for adults (21+). We do not knowingly collect personal information from anyone under the age of 21.

Age verification is mandatory during registration. If we suspect that a minor has registered, that account will be suspended immediately and any collected information will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

hai77 reserves the right to change or update this privacy policy as needed. For any significant changes, we will:

• Publish a clear notice on the website's homepage.
• Send registered users an email detailing the changes.
• Update the "Last Updated" date at the top of the policy.

Continued use of the platform after changes will be taken as your agreement to the new policy. If you do not agree with the changes, please close your account and inform our support team.

If you have any questions, comments, or requests regarding this privacy policy, please reach out to us through any of the following ways:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

All requests related to our privacy policy are processed within 7 business days according to Bangladesh Standard Time (BST, UTC+6).

For more details, please visit our Terms & Conditions and Responsible Gaming pages.