21+ For adults only

hai77 Responsible Gaming — Your Protection is Our Commitment

hai77 believes gaming should be an enjoyable experience — not a source of financial stress. Use our responsible gaming tools and play safely.

Why is responsible gaming important?

Online gaming is an entertainment activity, but losing control of it can cause mental and financial problems. On the hai77 platform, we want every player to participate in responsible gaming consciously and safely.

Responsible gaming means not betting more than you can afford to lose, playing within set time limits, and seeing gaming as entertainment rather than a source of income. hai77 places this value at the highest priority.

Our platform has a number of protective tools — from setting deposit limits to full self-exclusion — that will help you keep your gaming experience in check.

Warning Signs

Contact us immediately if you notice any of the following signs:

  • Placing more bets to recover lost money
  • Being unable to stop gaming
  • Hiding gaming from family or friends
  • Betting with money meant to pay bills
  • Feeling anxious or restless when not gaming
  • Losing focus at work or studies

Our Protective Tools

Setting Deposit Limits

Set a maximum daily, weekly or monthly deposit limit. Once a limit is set it takes effect immediately and can only be changed with 24 hours' notice. This is the most effective way to keep your budget under control.

Time-Out

If you want to take a short break, take a Time-Out for 24 hours, 7 days or 30 days. During this period your account will be locked and no bets or deposits can be made. A little distance from gaming is something everyone needs from time to time.

Self-Exclusion

If you feel gaming is having a negative impact on your life, choose self-exclusion. This will keep your account closed for a minimum of 6 months up to permanently. Withdrawing self-exclusion requires a written request with at least 7 days' notice.

Setting Loss Limits

Set a limit on how much you can lose within a given period. When the limit is reached, your session will end automatically. This protects you from large financial losses and reduces stress.

Reality Check Reminder

At set intervals you will be shown a summary of your gaming session — how long you have been playing and your total wins and losses. This reminder will keep you aware and ensure your time is used wisely.

Gaming History Review

View your complete gaming and financial history at any time. Analyse your own habits and make changes where needed. Transparency and awareness are the foundation of responsible gaming.

How to use the protective tools?

1

Log in to your account

Log in to your account on hai77 and go to profile settings.

2

Go to the "Responsible Gaming" section

Click on the "Responsible Gaming" option in your account settings.

3

Choose your preferred limits

Deposit limits, Time-Out or self-exclusion — choose whichever protective measure suits your needs.

4

Confirm

Confirm your chosen limits — deposit limits take effect immediately, self-exclusion activates within a few minutes.

5

Get support

If you have any difficulty using the tools, our Bengali-speaking support team is available 24/7 on live chat to help you.

The Golden Rules of Responsible Gaming

  • Play for entertainment only — not as a source of income. Gaming is not always profitable and risk is always present.
  • Set a budget before you play and stick to it. Do not bet more to "recover" lost money.
  • Take regular breaks. Playing for long stretches without a break leads to poor decision-making.
  • Never bet with borrowed money or money meant to pay bills.
  • Do not game while drinking or under emotional stress.
  • Talk openly with family and friends about your gaming habits.
  • Gaming should never take priority over work, family or health.
  • If you feel there is a problem, seek help quickly — contact us on live chat today without delay.

Age Verification and Protection of Minors

21+

For those aged 21 and above only

Registration and gaming on hai77 is strictly limited to those aged 21 and above. We follow a strict age verification process to ensure minors cannot access the platform.

Minor Protection

If there are minor members in your household, it is advised to install parental control software on your device. Never share your account password. Opening a gaming account by minors is strictly prohibited.

Age Verification Process

Age is verified at the time of registration. If there is any doubt, you may be asked to prove your age using a national identity card or other government-issued ID. Withdrawals may be held until verification is complete.

Help and Support Centre

There is no shame in not being able to resolve a gaming problem alone. hai77's support team and external help organisations are always ready. Seeking help is a sign of courage.

24/7 Live Chat

Our Bengali-speaking support team is by your side day and night. Any concerns about gaming, setting limits or a request to close your account — let us know directly on live chat.

Email Support

For detailed requests or self-exclusion, email us at: [email protected] — we will respond as quickly as possible.

Professional Support

Gaming addiction can be resolved with the help of mental health professionals. Consult a psychiatrist or counsellor you know. Seeking help is the right decision.

Safe Financial Management

As part of responsible gaming at hai77, we are transparent about financial limits. The minimum deposit on our platform is just ৳100 — ensuring you can play without a large budget. The minimum withdrawal is ৳800.

Make easy transactions via bKash, Nagad, Rocket and bank transfer. Withdrawals are generally completed within 15 minutes to 2 hours — so you do not have to wait long for your money.

Take care with financial management: decide how much you will deposit before a gaming session and withdraw your winnings. Avoid the temptation to bet more after a win.

Financial Information

  • Minimum deposit: ৳100
  • Minimum withdrawal: ৳800
  • Withdrawal time: 15 minutes – 2 hours
  • Methods: bKash, Nagad, Rocket, bank transfer

Responsible Gaming FAQ

Yes, your account will be locked within a few minutes of requesting self-exclusion. During this period, logging in, depositing or placing bets will be completely impossible. If you urgently need assistance, support is available instantly via live chat.

Lowering your deposit limit takes effect immediately. However, increasing the limit requires a 24-hour "cooling-off" period — this rule ensures you are making a considered decision, not an impulsive one.

A Time-Out is temporary — from 24 hours to 30 days — and your account reactivates automatically when the period ends. Self-exclusion is for long-term protection — a minimum of 6 months up to permanent — and withdrawing it requires a written request and a 7-day waiting period.

A self-exclusion request can only be made by the account holder — third parties cannot do this for security reasons. However, if a family member is concerned, they can contact our support team and we will provide appropriate assistance.

First, contact hai77's 24/7 live chat or email [email protected] — our trained team will help you take the right steps. Also speak with family and trusted friends, and if needed, consult a mental health professional.

hai77's 200% welcome bonus (up to ৳5,000, with a 15x wagering requirement) is an entertainment opportunity — but do not deposit beyond your budget out of temptation for a bonus. Always play within your means and read the bonus terms carefully.

Play safely, stay happy

We are always by your side with our commitment to responsible gaming at hai77. If you have any questions, contact support.

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